Core Capabilities
Built for Enterprise
Job Management
Create, assign and track service jobs from initial request through to completion and customer sign-off.
Technician Dispatch
Intelligent scheduling and dispatch of field technicians based on location, skills and availability.
Warranty Management
Track warranty entitlements, process claims and manage warranty periods across product categories.
Customer Portal
Self-service portal for customers to log requests, track job status and access service history.
Spare Parts Management
Manage spare parts inventory, procurement and usage tracking across service centres and field teams.
Reporting & Analytics
Service performance dashboards, technician productivity, first-time fix rates and customer satisfaction metrics.
What It Does
Full Capability Coverage
Service Operations
- Job creation & assignment
- Technician scheduling
- Field dispatch
- Job status tracking
- Customer notifications
- Digital job cards
- Customer sign-off
Warranty & Claims
- Warranty registration
- Entitlement verification
- Claims processing
- Warranty period tracking
- Manufacturer claim submission
- Claim status tracking
Inventory & Parts
- Spare parts catalogue
- Stock management
- Parts requisition
- Supplier management
- Parts usage tracking
- Reorder alerts
Analytics
- Service performance KPIs
- Technician productivity
- First-time fix rate
- SLA compliance
- Customer satisfaction
- Revenue reporting
Process
How It Works
Customer logs a service request via portal, call centre or field team
FixMantra verifies warranty entitlement and creates a service job
Intelligent scheduling assigns the right technician based on skills and location
Technician receives job details on mobile, travels to site and completes the repair
Parts used are recorded, warranty claim is submitted if applicable
Customer signs off digitally and receives service report and invoice
Management reviews performance dashboards and SLA compliance reports
Deployment
Deployment Models
For service centres
FixMantra Standard
Ideal for appliance service centres managing inbound repair jobs and warranty claims.
For large service networks
FixMantra Enterprise
Multi-branch, multi-brand field service management with advanced analytics and integrations.
Service Operations, Intelligently Managed.
From warranty claims to field dispatch — FixMantra keeps your service operation running at its best.
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